We were getting more and more unbalanced loads in the washer with the "dc" error code so after searching online we found the fix.
1) While waiting for your parts to be delivered, unplug the washer.
2) Detach the control panel with 2 Phillips head screws.
3) Disconnect the 2 quick disconnect wire harnesses.
4) This is the most difficult portion of this whole job. With a putty knife or other thin metal spatula, work around the seam of the top of the washer and use it to press in on the retaining clips. Use another non metallic object to support the lid as you free the remaining clips. If a clip pops off, use a magnet to retrieve it. You will have to get a pair of pliers to squeeze the clip enough to put it back in place.
5) Get something to support the lid as you lift it like a 2 x 4 (I used a PVC tube that I had laying around).
6) Once you get the parts, you are going to remove then replace each rod ONE BY ONE. Do not remove all of them and then try to install all of the new ones.
7) Lift up on the support rod until it clears the upper mount.
8) Lower the rod until it clears the lower mount.
9) Wipe off any old silicone grease if you can reach it.
10) Before installing the new braces, apply a liberal amount of silicone grease to the mating surfaces of the rod end where they will meet the mounts.
11) Move the lower end of the new suspension rod into place then lift up and put the upper end into place.
12) Repeat steps 7-11 for the remaining support rods.
Note: One of the rods, usually the right rear rod, has either a clip for the water line or the water line is wrapped around that rod. Just be aware that it is there and put it back the way you found it.
13) Remove the the object you used to support the lid and lower the lid until the retaining clips engage.
14) Set the control panel back into place and reconnect the 2 quick disconnect wire harnesses.
15) Install the 2 Phillips head screws you removed previously.
16) Plug in your washer and run a load of laundry through it.
Note: These new rods will raise up the wash basin significantly. If you have a light load, it may run into the bleach dispenser during the initial sensing phase of the wash. Once the basin fills with water however, the basin will lower, clearing the bleach dispenser, and it will work fine.