Do-It-Yourself Story

Followed your video step for step and it was a breeze. Last time (15 years ago) a dishwasher pump stopped I had to call a repairman and found out that the repair would cost over $300. (So I bought a new one) This time I decided to give it a shot myself. Your entire process is great. From the video that tells you the size of the bolts you have to take out (so you can get the right sized socket first try) to alignment of the pump. I spent 40 years improving manufacturing and wholesale distribution firms and I'm a Kaizan black-belt so I know of what I speak. (As a repairman I'd be raked average). I'd be pretty hard pressed to make any improvement recommendations..... Just one - Can you spend a little more time on the diagnosis of problems? (i.e. pick the top 5 most common failures and indicate the symptoms) I assume the engineering staffs of the manufacturers (like whirlpool) have fairly deep statistics of failures, why not use that as a starting point? Rarely have I seen a more effective use of technology and customer service (even though I selected standard shipping - the pump was delivered the next day)