David P Cranston , RI November 02, 2020 Appliance: Model WHIRLPOOL ET18NKXSW05 Defective defrost timer. THE REPAIR LITERALLY TOOK SIX MINUTES. CUSTOMER SERVICE WAS AWESOME! I NEEDED TO KNOW WHICH TERMINAL THE BLACK WIRE WENT TO AND WITHIN HOURS THEY WERE ABLE TO ANSWER MY QUESTION. EXCELLENT EXPERIENCE! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes