Kay M Anderson , SC June 27, 2020 Dented drip pans. Called and spoke with Jacquelyn. Emailed her pictures of the 2 damaged pans on Friday morning June 26. Saturday morning June 27 a package with 2 new pans was on my porch! Excellent customer service. Thank you! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes