When something snapped on our dishwasher door and the door was suddenly very heavy, my husband and I were ready to just buy a new dishwasher! My dad researched what the issue might be and sent me a link to the spare parts I might need and the tutorial video. My husband and I followed the video and once we pulled the dishwasher out, we could easily see that one spring had broke. We replaced both springs and reinstalled the dishwasher. Done - $33 in parts and shipping (we purchased a hinge cable assembly - just in case), instead of spending $700 on a new dishwasher:)