I originally thought it was the door latch because it was broken so I replaced that. After replacing that it still didn't work. Apparently the electronic lock had malfunctioned breaking the latch. After both were replaced all was golden. Now to catch up and two weeks of laundry for a family of five. I'm pretty handy being in the construction industry but the wire ring holding the rubber boot gave me a fit. That's my next repair btw. I notices when I pulled it off the boot had holes in it.