Our summer home is on an island. As in everything goes by boat. I got my washing machine delivered and in place, only to discover that it had no drain hose, and the hose from the previous washer was not compatible. I went online, plugged in the new model #, watched your video and place my order. Using a friend's business address, it arrived in 1 day. If a 50 year old mother of 3 can do this, anyone can!