Michael G Walnut Creek , CA July 14, 2014 Faceplate was cracked The instructions were incorrect at the point where it indicated that by opening the door completely, it could be lifted off the hinge pins. Even so I the old broken faceplate to experiment with, and found the repair could be done with the door still attached. 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes