Rachelle R Glendale , NY May 26, 2017 The freezer is fine bottom ref not cooling I google the problem. So thankful I found your site. My husband is not handy at all. Your video made the process very manageable. Ordering process is a breeze. I chatted with customer service before ordering and everything went smoothly. I'm telling all my friends about your company. 120 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes