Actually we called Sears repair and they did a good job diagnosing and fixing the problem (Jacob). But they never supplied the part after more than a month, so we got the number from them and ordered it ourselves from you. We had already paid for it, so had them do the work.
We would have fixed it ourself but could not figure out how to lift up the entire range top and videos we found were for a totally different stove top and we had no information how to get to the part to replace it.