First I had no idea what the problem was. Until I picked up the appliance repair business card at my home depot store and when on line to talked to the online tech in the chat room. This person was so accurate on what I needed, it was almost like he knew my stove or had one just like it. The part was a simple as the heating element. It arrived the next day about 9:00 AM. I only paid ground shipping charges. My wife and I were floored it came so quick. Viewed the video and was installed in about 15 minutes and I am a clutts. I priced the part at the appliance store and the price was double. We didn't have to wait to make a date with the repair shop. If I can do it anyone one can