I'm a do it your self-er for most projects. I first tested the ice-maker to ensure it was the cause and not water blockage by adding some water to the maker manually. As the machine did not attempt to expel the ice after freezing the assumption was the ice-maker has gone kaput. I suspect the motor. As the unit was 14 years old anyhow, time for a new one. I purchase from here and received the product 2 days later. The install was super easy. Simply loosen the bolts and unscrew the screw, unplug the unit, and swap out. Couldn't be easier. About 6 hours later, the unit was sufficiently cold to start marking ice again. Cocktail time!