I called Sears to schedule a service call for Sat. Morning. At 11:00 a.m. A service man called and said he was going to do the service call (the original tech was going to be delayed), so he had been scheduled instead. He had another call before he could get to me (an hour drive one way
And he would get lunch and see me later. I asked him about how long it might take, he said they do not charge by the hour. He said he couldn't remember for sure, but it was between $200.00 and $250.00, but they would deduct the $90.00 service call from that amount. I am a widow living on ssi alone, so I asked him to cancel the call. Now the interesting part: I injured my shoulder last week doing a closet revision, but with your quickly supplied part, I got our socket set out, some wood to put under the fridge - and changed the roller in about ten minutes! I am 72 and was very happy to have saved the money for the service call! Thank you for your help, we made a good team!