I had originally looked through Angie's list for a repairman, but found your company's listing.
I saw the video instruction for the switch replacement, and thought, "I can do this!".
I double-checked compatibility and ordered the switch.
I was a bit skeptical of my research when the part came in and I discovered that it was a bit different; the existing burned-out switch had two double connection inputs, however, the new one had four separate connections. In addition, the new switch had a bit more material that would need to be tucked into the existing opening...
I was certain that I had made a mistake in ordering and got on the live chat support right away to ask. Live chat was immediately responsive, (very impressed on a Saturday morning), and as I was typing away, my husband slipped the new switch into the opening, and it fit perfectly!
I am a bit of a hero at home now for going the do-it-ourselves route.
Your company will be the first stop for all my future appliance repairs.
Thank you so very much!