David W Kingman , AZ December 05, 2019 Was missing a part. I messaged your on line Chat staff and ask if they could assist me in finding 2 parts for my Fridge I have tried in the past to order parts for my unit and they would not work when they said they would but this person did and outstanding job looking it up and actually got me the correct parts and the shelf fit perfectly. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes