Linda L Peru , IN October 30, 2015 I needed a replacement puresource2 filter It kept popping out when I replaced my old filter with the new one. I chatted online with customer service and they sent me a new replacement the next day. I was very happy with your service. This was the first time I used your service. My local store went out of business a couple of months ago. Thank you. I will use you again and will recommend you to my friends. 5 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes