We had a similar experience as another reviewer. The left nylon cable attached to the spring had snapped and the door would fall as soon as it was opened a few inches from its latched position. We had to pull out the dishwasher completely to find the left spring, as it had popped off and settled in the back corner. The old parts had one stationary plastic circle instead of a roller on both ends. These new parts have a moving roller on both ends, which is definitely an upgrade in terms of reducing friction on the cables. (We figured Whirlpool got too many warranty calls from the old design’s failure and redesigned it.) In our case, we had to salvage the screws from the old parts to tighten down the bottoms of the new parts per the repair video as the screws were not included with the kit. We positioned the parts so the rollers were vertically aligned. There are 3 holes to choose how much tension you want on the cables. The new cables were a little shorter than the remaining old one, but the old ones could have been totally stretched out after years of use. It took a fair amount of strength to attach the cables to the springs, so it was good to have my husband available for this. Also, if you have a stone countertop, your dishwasher may be installed with screws on the sides of the dishwasher instead of at the top. Ours were behind a plastic plug about a third of the way down the opening on each side. Overall this was an easy repair and good and satisfying beginner DIY project. Few tools and no appliance disassembly needed.