A service tech came to my home to troubleshoot the fridge. he tested a few things and told me it was the high voltage circuit board. I ordered it from appliance part pros and it did not work. they sent me another and it did not work either so I came to the conclusion with the help of the staff it was the overlay. I changed 9t and it is working great. this was the best customer service ive ever had the pleasure to deal with. thanks again and I will recommend this site to everyone.