Jim B El Dorado Hills , CA February 07, 2015 Appliance: Model WHRLPOOL GAS COOK TOP Pads were missing from the burner grates on the cooktop Used the website to look for replacement parts, could not find on the web, called customer service and they were very helpful in locating the correct parts. Ordered the parts, they arrived in a few days and fit correctly. Excellent customer service!! Added the web address to my shopping bookmarks. 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes