William N St Johnsbury , VT November 27, 2014 Pieces in the dish rack were broken Ordered the parts which were received promptly. My wife and I tried to install some without much luck. Our adult daughter came for Thanksgiving and installed them perfectly in minutes. It's tough to get old. Very satisfied with service and would use again if needed. 4 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes