Carolyn G Indianapolis , IN December 01, 2023 Power cord shorted out Called repairman, he found power cord had been stuffed inside machine (!) so drum rotation had torn coverings of cord until exposed wires shorted out. Repair cost would be nearly $300. The new cord from you - less than $60 - arrived in a few days. I replaced it in mere minutes. My washer is once again a busy bee. Delighted with your swift service. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes