Louise R Marietta , GA September 10, 2022 There was not a problem so to speak, I just needed another shelf. I called the number on the website. Explained my need to their representative. She was ery helpful. She looked up the model number I gave her and placed an order for an extra shelf. It arrived the next week and I was able to place it in my freezer. Gave me extra storage. Love it. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes