Gregg P Franklin , KY March 12, 2019 Appliance: Model EHT181ZKNR1 The refrigerator would not defrost and had to replace the timer I watched your video. Hardest problem was that the refrigerator is almost 40 years old but your sales team track down the parts and I was able to install them without very much trouble Do-It-Yourself Rating: Repair Time Estimate: 2+ hours