Watched a 45 minute video on your website that explained what might be the problem with my machine. I took the machine apart per all of the step by step processes outlines perfectly in the video. Found out the "Spider" was broken and ordered all the parts recommended. I added the shocks to the list because they may have been part of the reason it broke, and if not they took a beating once it was broken. It took about 2.5 hours to put the machine back together once my parts arrived. I am happy to report that the machine works like new again....! Thank you Appliance Parts Pros for the awesome videos and for having all of the parts needed and super fast shipping!!!!