Daniel B Pharr , TX August 29, 2014 The swivel device behind the button that releases to open the drawer for the soap had broken because the door was repeatedly open and slam closed buy one of my kids I had to order the whole soap dispenser tray because they do not sell the swivel piece by itself / the locking mechanism 9 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes