Donna D Medford , NY January 10, 2016 Appliance: Model KITCHEN The top rack would fall down when we pulled the drawer out Replacement part, new and improved, WHIRLPOOL Adjuster Kit, Part #: AP5956100 (W10712394). Was easy to install. We even found a Youtube video which was a huge help! (We replaced both sides.) https://www.youtube.com/watch?v=CIMg0gEfeCA Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes