Gerald N Leominster , MA June 12, 2015 The tray/cube crusher had a broken plastic assembly I ordered a replacement. I can't believe that I received it the next day! I was hoping for a reasonable delivery time. With some companies, you click the order button and then wonder how long it will take to process. I received my answer not in days, but in just a couple of hours. Excellent service. Next, how long would it take to actually be picked up? Another surprise. By early evening I received tracking information. Nice work. You have set the service bar pretty high. I doubt that many of your competitors are able to deliver such service. I know where I'm going to shop next time I need appliance parts. No question, "AppiancePartsPros"!! 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes