Bob C Hudson , OH August 02, 2019 The upper and lower racks on our dishwasher needed replaced. Ordered two new racks. Was confused on how to remove the existing racks. I remembered that on the email order shipping confirmation there was a place to click on for an installation video. It was extremely informative and well done. It made the installation so easy. A real value-added feature. The representative that helped me with my order was excellent. 5 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes