Allan H South Bend , IN January 31, 2016 Wanted an extra oven rack After looking for an extra oven shelf, I called the company and spoke to a representative explaining what I was looking for. He found the part promptly, placed the order for me and I received the oven rack in less than 48 hours. I will definitely recommend them to others. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes