Kelly S Rupert , ID March 15, 2014 The washer knob just spun around you had to physically turn the whole knob to start. I ordered a new knob from your establishment, it came very quickly by mail, it took me about 10 minutes to change the knob and it works just great now. 23 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes