I originally called samsung as my machine was still in warranty and this was after already having it serviced for the recall which really did nothing except strengthen a few supports. They tried to get a service tech to come out and replace the damper rods but surprisingly there were no tech services available for my area which is Pittsburgh. So not a small city. Even tech support was surprised there was no tech's available. Even when calling the tech's they said they were so overbooked with samsung orders they had to stop taking additional service calls. Eventually Samsung is sending me a refund check which they said Home Depot will just trash the washer I have now. Well here I am to fix it myself.
I ordered the 4 damper rods and it took about 15 minutes to install. I have had zero issues with the washing machine going out of balance with code UE. Funny thing is it seems the clothes are dryer coming out of the washing machine to go into the dryer as the spin cycle seems to function better. Just make sure to get some white lithium grease!
Amazing service from applicancepartspros!!