I found many comments about the same problem with washing machine. AppliancePartsPros website gave solution, parts needed and an awesome video that showed exactly how to make the repair! Honestly, we didn’t see how the snubber ring and springs could correct the problem but I ordered the parts. They were a fraction of the cost of a new washer! My husband and a friend made the repair in no time at all!! And our washing machine works like new!!! Thank you!!!!!