Carolyn N Paramus , NJ June 29, 2019 Water dispenser not working could not fix Couldn’t fix it, found the problem is that the water line freezes. The frig is old and it doesn’t pay to have it fixed, I spoke with tech and she told me that there’s a possibility that the insulation that protects the water line has deteriorated. 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes