Well, i started by watching the appliance pros videos - thanks by the way, those videos took the scarey out of trying this myself, it's December who has extra money laying around? I then ordered the suggested parts 1st the water level switch which while it may also contributed to the problem did not fix the problem. I then ordered the water inlet, an walla the job is done. no $400 repair bill, no more laundry mat, and now I have clean clothes and a dry floor. My husband wanted to see if I could do this myself, and I did. So ladies don't be afraid to try this yourself!