Jackie B Fort Collins , CO March 08, 2015 Needed another basket for my freezer Ordered 2 baskets. One was sent, the other was back ordered. I received emails letting me know when the other basket would be in stock. In the meantime, I found I didn't have room for the 2nd basket, replied to one of the "update" emails, and my 2nd basket was canceled and refund sent to my credit card... they made it all so EASY!!! Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes