Robert W Raleigh , NC January 11, 2018 Appliance: General Electric Refrigerator PSB42LSRBBV Fresh food door would not close without help Fresh food door would not close without help. All of your people were very helpful except they didn’t understand what the problem was the problem was the Shock absorber which was relatively easy to replaced once I figured out what the problem was . If anyone else calls about a problem with the door closing on GE profile refrigerator the problem is probably the shock absorber and not the hinges Read More... 12 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Nut Drivers, Screwdrivers, Socket Set