Bert N Ocala , FL February 26, 2017 Contacts on keypad ribbon cable were worn preventing certain keys from working properly We purchased a new keypad. The part had to be back-ordered from GE, which took about 2-3 weeks in total. Replacement was simple -- remove the rear upper cover plate behind the stove as well as the front top portion containing the keypad. The front was held by two "star" screws, while the back was four 1/4" hex-shaped screws. The only required tool was a multi-purpose screwdriver (the one with the assortment of drivers located in the twist-off cap). If you know the "right" way to remove the two stove panels the job needs less than 10 minutes of your time. In practice, we had opened and re-assembled the stove several times while diagnosing the problem, so when the part finally arrived we were quite familiar with the steps outlined above. It should be noted that we were fully able to use the stove-top burners while waiting for the keypad assembly. I have no doubt we saved many hundreds of dollars by doing it ourselves! Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Screwdrivers