David G Leominster , MA June 09, 2014 Appliance: Model MCO2212 RW No clock or fan light and on the touch pad Went on line to look up part. couldn't fin the right part number so went to chat on line. tech was very helpful with assisting me and explained why the part kept coming up not combatable. the part they sent didn't work so went on line chat and they walk me through some checks and determine I needed to get the same part sent again for the one I had was bad. (thing like that just happen) when other part came in it worked just fine and replacement time for changing out part was 45 min. I am please with the help I received. Read More... Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Pliers, Screwdrivers