Customer Questions and Answers for Coupling by Ge

Hello Peter, You should follow the troubleshooting instructions in the service manual. They read as follows: To enter the service mode: Note: Once the service mode is entered, all membrane keypanel buttons are disabled. 1. Press the POWER key to turn the washer on. a. If the washer is on and the HOME screen is displayed, proceed to step 2. If the home screen is not displayed, press HOME on the keypanel. 2. Press HELP. The main help screen is displayed. 3. Press and hold MY CYCLES and BACK simultaneously for 3 seconds: • The control will display any recorded errors. If no errors have been recorded, press EXIT to return to the HOME screen. 4. If errors have been recorded, use the error chart in the troubleshooting section for proper diagnostic procedures. • A MORE icon will be displayed on the LCD screen if additional problems have been recorded. Press MORE to list additional errors. • Use the BACK pad on the keypanel membrane to scroll back through the list. If MORE is not displayed then there are no additional errors. 5. If errors have been recorded, the following steps MUST be performed. a. Make a note of the listed errors. Press EXIT, the screen prompts you to unplug the washer before servicing. Note: Pressing exit clears all error messages and activates the setup mode program. b. Disconnect power and make necessary repairs. c. After the problem has been identified in service mode and repairs have been made, the unit prompts the service technician to run a setup/self diagnostic check. The self diagnostic check consists of a series of system tests to ensure the washer is operating correctly. Follow the on-screen instructions. List of self diagnostic checks: • Lid • Touch Screen • Beeper • Keypanel Buttons • Sensors • Water System • Drive System • Serial Communication Link IMPORTANT: Always disconnect power, reconnect power, and run the setup/self diagnostic mode prior to leaving the house. If this process is not completed and a power outage should occur, the setup/self diagnostic mode screen will be displayed for the customer. This may generate a second service call when no problem exists. d. When all errors have been corrected and the setup/self diagnostic mode has been completed, the washer displays:"YOUR WASHER IS NOW READY FOR YOUR USE. PLEASE READ YOUR USER'S MANUAL PRIOR TO OPERATION." e. Press OK to return the washer to normal operation. Much more information can be relayed to you in a different format but we would need a valid e-mail address to send it to. If you would like, you can post a new question in a new thread and provide an e-mail address and we can provide this additional information at no charge.

David, The center of the rotor assembly cannot be replaced separately and the rotor would need to be replaced.

Hello Albert! Yes, the coupling WH01X10211 is the same as the clutch coupling. Thanks.

Hello David. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hi Adam. First look at the inside of the pump and see if there are any debris inside. Make sure the impeller is not spinning loose on the shaft. If so replace the drain pump part # WH23X10020. If the pump runs and empties water and the basket does not turn then yes you will need to replace the coupling part # WH01X10210. Thank You.