Customer Questions and Answers for Dispenser Interface by Ge

Bill, the dispenser control WR55X10518 will need to be tested for incoming voltage at connection J4 from the red wire at pin 2 (using the red probe of a meter) to the black wire at pin 3 (using the black probe of a meter). There should be a 13VDC reading. If there is, the dispenser control has failed. Unfortunately, this part has been discontinued by the manufacturer. If there is not 13VDC, the wires at the door hinge will need to be inspected for any broken wires. If the wires check good, then the failure is likely at the main control WR55X10942C. The main control can be tested at connection J4 from the red wire at pin 2 (red probe) to the black wire at pin 3 (black probe) for 13VDC. If there is 13VDC at this point, there is a broken wire somewhere in between. If there is not 13VDC, the main control has failed.

John,

You will want to pull the unit out and access the control board. You will test at the J4 connector which is a 5 pin connector for 13 vdc from red to black. If there is power there then the dispenser interface WR55X10518 is faulty and would need to be replaced. If there is not power at this location then the main control board is faulty and would need to be replaced.

Lionel,

You will want to disconnect the water line that is located under the kickplate at the bottom of the door. Once disconnected push on the dispenser lever and see if water comes out. If water comes out then your dispenser fill tube is frozen in the door. For your model if the serial number starts AF through AM then you can use water tube heater kit part number WR49X10173. If not then the door would have to be replaced to correct this issue.

Hello J. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Hello J. Yes, if the button is not working, you will need to replace the interface WR55X10518. These unsnap and snap into place. You will remove the wires from one and install them onto the other.

Hello Anthony. If the spray got onto the interface board it could have damaged the board in the unit. If the board is good, then check the solenoid in the freezer for the ice bucket.

Hello Dennis. Check and see if there is power coming to the auger motor. If so, and it does not turn, you will need to replace the motor in the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html

Hello Terry. The interface WR55X10518 unsnaps out of the dispenser assembly. Hope this helps.

Hello Pete! The original touchpad for your model was discontinued. Part AP3861357 is the replacement recommended by the manufacturer. While it may appear different, it is the one approved for your unit and should be a functional equivalent.