Robert February 03, 2020 for Model Number Kenmore Elite, 796.3152#21# The PCBA on my top loader went out and the top is locked with cloths in it. How can I get the silonode to release the top until I can get a new PCBA.
1 Answer Hello Robert, you would have to remove/release the washer top at this point to access the tub area. Unplug the washer from the outlet and at the rear of the washer on each side of the lower control panel area remove the 2 screws and lift slightly and push the top forward just enough to release it from the sides of the cabinet. Read More...
Owen January 17, 2019 for Model Number 417.4112 I purchased a Kenmore Front Load Washer and Dryer From Sears in Fort Lauderdale and ship it to Jamaica. The electrical cycle in Jamaica is 50 Hz. However, the machine I bought is a 60 Hz cycle. The machines will not work with the Jamaica 50 Hz. Therefore, I think what I need is to replace both digital 60 Hz control boards to 50 Hz control boards. Is this the right solution? and If so, Do you sell the 50 Hz control boards and at what price including shipping to Miami. or to Jamaica via FedEx?
1 Answer Owen, Unfortunately we would not have a 50 hz board for this unit and there should be some type of adapter that you could get in order to operate the unit overseas but will need to contact a electrician to find something like this. Read More...
Jeff January 28, 2018 for Model Number WT5001CW I've replaced the main PCB twice on this machine and it has gone out again. The first time I replaced it, I also replaced the filter assembly that the power runs through. I didn't the second time but did recommend to my customer that maybe a surge protector wouldn't be a bad idea. After the first replacement, it lasted 11 months before going bad. The second PCB didn't last a month. Is there something I'm missing? Should I have replaced the filter assembly the 2nd time as well?
1 Answer Jeff, It would be recommended to check the wiring to make sure that there is no loose or damaged wires. If this checks ok then you may want to replace the filter and also if there are a lot of power surges then this will most likely be the issue. Read More...
George May 02, 2013 for Model Number WT5101HW My main board blew up The part number printed on the board is EAX60933303, and there is a label that has EBR62198104 on it You show the second one in stock, but it says it's not compatible with my model Which is correct? Thanks for your help,
1 Answer Hello George. Based on the model number you provided, EBR62198104 is the correct main board. Read More...