Ed July 03, 2021 for Model Number RF28hmedbsr/AA The upper right door upper 2 bins keep braking. I have replaced 9 of them. Samsung replaced 6 but no longer under warrantee. Can't get Samsung to do anything and am looking for help to resolve. They brake when they are near empty after a few months and there is no interference from the shelves behind the door. I believe there is a problem with the molding that holds the door. How many of these doors have been replaced? Is it a design flaw or how the doors are assembled? They always brake right at the connection between the clear and white parts and sometimes it cracks the bottom of the white section.
1 Answer Ed, Unfortunately, we do not have information on how many times these doors have been replaced or the reason they were replaced for. This issue sounds like either the bin is not sliding all the way down on the door or that the bin is leaning forward which would cause the breaking issue with any weight on it. Also overloading the bin will cause breaking as well. Read More...
Saira June 11, 2021 for Model Number RF28HMEDBSR/AA11 Hi, Please let me know if this bin is the correct one. The bin on the right door is broken.
1 Answer Hello Saira, according to the manufacturer, yes this is the correct bin DA97-13805A for the right side fresh food door. Read More...
Anne December 29, 2020 for Model Number SAMSUNG RF24FSEDBSR Our right door shelf broke. The model number is DA63-07491. I can't find it anywhere. Do you have one that is compatible?
1 Answer Hello Anne, according to the manufacturer, the door bin for the right side fresh food door is part (DA97-13805A), DA97-13805A. Read More...
Debbie May 03, 2017 for Model Number rf28hmelbsr/aa We have the right door bottom shelf just the clear part broke off, the shelf itself is fine do we have to order the whole shelf. DA-97-13805A?
1 Answer Debbie, The clear piece will not be available as a separate part and will need to replace the shelf. Read More...
Terri March 13, 2017 for Model Number RF24FSEDBSR/AA-0000 My bottom right side door bin cracked at bottom and wanted to make sure that this replacement part on your website is the actual bin (not just a part of door bin)...I couldn't tell by word description although picture was of entire bin. Assy Guard-Ref RIGHT;AW4 - is this the actual door bin?
1 Answer Terri, Yes this door bin DA97-13805A will be the complete bin and not just part of it. Read More...