1 Answer Bob, the following link can be used to view our return policy and process. https://www.appliancepartspros.com/customerservice/returns.aspx Read More...
Mds May 19, 2020 for Model Number Samsung Washer WF328AAW/XAA-0001 The plastic door latch broke but still can be pushed into the latch assembly and still works while trying to find a replacement, but all 3 "OEM" and aftermarket replacements thus far are not "received" by the latch assembly--they will not go in and the door will not close. Would it work to replace both the door latch and latch assembly at the same time?
1 Answer Hello MDS, if the strike (on the door ) has been replaced and the door will not latch and the door hinges are not sagging to prevent correct alignment then replace the latch itself DC64-00519B. Read More...
Phyllis Lennon October 10, 2018 for Model Number wf337aag/xaa the lock light does not always come on and when it does is slow. The washer will not come on. the display lights work as if it is going to run but does not.There is no noise from the machine at all as if it were on pause. Could the latch be bad and not allowing the machine to run?
1 Answer Phyllis, your washer will not wash or run if the door is not closed and the door latch activated, it sounds like you need to replace the latch, part number is [DC64-00519B] Read More...
Mike M September 11, 2017 for Model Number WF331ANW/XAA-0004 Was there suppose to be a plastic bezel on the outside of the door locking mechanism with this model? It shows one in the exploded view but it doesn't have a number. When my locking mech broke apart I can't remember if there was a plastic bezel on the outside held in place with the two lower screws. Anything?
1 Answer Mike, The door lock assembly will not have a bezel on the outside of the panel. Read More...
Bonnie H August 05, 2017 for Model Number Samsung front load washer The machine stopped while operating due to too much suds. Operator tried changing cycles to open the door. When that did not work she forced the door open now it will not close. Will replacing the door latch fix this problem. Thanks, Bonnie
1 Answer Bonnie, With the door being forced open then the latch assembly will be the most likely cause for the door not to close. Read More...
Gail January 16, 2017 for Model Number WF330ANB/XAA Is there a part that goes with the door bezel? The piece the bezel goes around is also broken. I need to order but do not know what it is called.
1 Answer Gail, The part number that would need to be replaced is the door latch assembly. Read More...
Rogelio T December 14, 2013 for Model Number wf431abpxaa02 What does the lever part number AP4206409 go into? I need the piece that it goes attached to it. Thank you
1 Answer Rogelio, The lever DC66-00326A is the door strike for the unit and the receiver would be part number would be the door lock DC64-00519B. Read More...