Customer Questions and Answers for De-Coupled Drain Housing by Whirlpool

This de-coupled drain housing creates a sealed, vibration-isolated connection in the appliance's drain path. Replacing a cracked or leaking housing restores reliable draining performance and helps prevent water leaks and rattling during the drain cycle.

• Forms the rigid, sealed connection between the drain path and mating components
• Isolates pump vibration from the chassis to reduce noise during drain
• Directs wastewater efficiently out of the unit during the drain cycle
• Common symptoms of a failed housing include standing water, leaks under the unit, loud vibration/buzzing while draining, or visible cracks/broken tabs

• Disconnect power and water supply before servicing; allow any hot water to cool
• Access the drain area and place a towel or pan to catch residual water
• Move clamps/hoses, then transfer any reusable seals or grommets; replace worn seals as needed
• Secure all connections and clamps; run a short test and check carefully for leaks