Jaclyn December 30, 2020 for Model Number ED2NHGXVL01 My drain pan keeps overflowing. I replaced it with a new one since the old one had cracks. However, the pan still overflows when the water is turned on to the fridge. When the water was off for a couple days, the drain pan remained completely dry. Within a few days of the water being turned on, the drain pan kept filling up and overflowed again. I turned the water back off and the water level slowly decreased day after day. I have seen a lot of water drain from a white tube during what I am guessing is the defrost cycle. Any ideas on what's causing the problem and how to fix it?
1 Answer Jaclyn, Thanks for the question!!! If the leak is only happening when the water supply is turned on then you must have a leak somewhere in those lines. You will need to look everywhere the water line goes to track down the leak. Read More...
Quentin February 03, 2020 for Model Number Whirlpool WSR57R18DM How do I remove the drip tray from this unit? It looks sealed all the way around. Thanks
1 Answer Hello Quentin, this will require 2 people, the ref will need to be unplugged and empty and the door secured closed. Starting from the rear the ref will need to be tipped to the side, and a couple of wood blocks or similar put under the cabinet to hold it tipped. The rear base screws will need to be removed on one side to allow the base to be lowered slightly, the condenser fan bracket may need to be removed also, be careful of the sealed system tubing routing, at that point the drain pan can be worked out ,new pan installed and reverse the procedure. Read More...
Suzy July 15, 2019 for Model Number WRF535SMHZ00 My fridge is blowing out a terrible smell. If it is my drip pan, how do I get to it to clean it? When we did move it away from the wall, you could smell it blowing out the fan.
1 Answer Hello Suzy, If the odor is from the pan to fully clean it you would have to remove it entirely, you may just want to replace it, this is because if the odor has gotten into the plastic of the pan the odor will usually come back and its as much work to remove and clean it as it is to replace it. You would have to move the refrigerator out to access behind it and then remove the compartment cover for access. The replacement drain pan is part WPW10655368. There is a video on our website showing how to replace the drain pan. Read More...
Michelle September 04, 2018 for Model Number WRF560SEYM I'm getting ice build up on the back wall inside of the freezer. I took back panel off inside freezer & made sure drain hole was not clogged. I did notice the drip tray is full of water. Is this normal? Could this be contributing to the ice build up?
1 Answer Michelle, The water in the pan was from a defrost and should not stay long. A yard sprayer with hot water clears these drains easily. Make sure you have a good seal on your freezer door to the cabinet. Read More...
1 Answer Don, In order to remove the drip tray you will need to pull the unit out and lean it back. Once you lean it back you will need to unbolt the drip pan in order to remove it. Read More...
1 Answer Hello Vicky, You need to remove the water line from the unit and disconnect the water line at the bottom of the water valve to allow the water in the line to gravity feed out of the line. Then remove the water line from the bottom of the door to allow the water to gravity feed out of it. Read More...
Robert June 13, 2017 for Model Number WRB322DMBB00 There is a mildew odor coming out of the refrigerator. I can smell it coming from the vent in the back and also inside the refrigerator. What could it be? I do not have any water lines connected to the unit.
1 Answer Robert, There would be nothing with the refrigerator that would cause a mildew odor to come out of it. You will want to check to make sure that there is nothing that fell behind drawers or anything like that. Also check to make sure that the condenser fan is running because if it is not then the water will not evaporator from the drain pan under the unit. Read More...
Gary April 13, 2017 for Model Number Side by side with water supply How do I ensure the water system is drained as the fridge is going to the cottage and will not be used in the winter.
1 Answer Gary, Other than removing the water tank from the unit and emptying it, this would really be the only way to get all the water out of the unit. Read More...
Leslie January 02, 2017 for Model Number w8rxegmwq00 I had a power failure while I was out of town and came home to find food defrosted from freezer. No there is an odor coming from the unit that I can't get rid of and I think maybe I need to clean out the drip pan. Where is the drip pan located and how can it be removed to be cleaned/replaced?
1 Answer Leslie, The drain pan will be located at the back of the unit and behind the panel at the bottom. This drain pan is not designed to be removed from the unit so you will want to clean it out the best you can. Read More...
Charlotte C November 14, 2016 for Model Number Model ED2VHEXVV00 How do you empty the drip pan. We have looked on the front and cannot figure how to do it. The instructions does not show anything. We have water every so often coming out from under the refrigerator and must be that the pan is full. How do you take it out and empty it.
1 Answer Charlotte, This drip pan is not meant to be taken out to empty it. If the drip pan is full then there would normally be an underlying issue. Check to make sure that the condenser fan is running and check to make sure that there is not a water leak from one of the water lines. These are the 2 most common issues with the unit. Read More...