Customer Questions and Answers for Refrigerator Ice Maker Assembly by Whirlpool

If your KitchenAid KRQC506MPS refrigerator has stopped making ice and uses ice maker W11455232, here is the troubleshooting process I recommend, starting with the easiest tests.

1. Perform a Hard Reset

Unplug the refrigerator or turn the breaker off for 5–10 minutes, then restore power. Sometimes the control will reset and allow the ice maker to initialize.

2. Verify the Ice Maker is Turned On

Make sure:

The ice maker is enabled in the user interface.
The freezer temperature is 0°F (-18°C) or colder. If it's above about 10°F, the ice maker will not cycle properly.
3. Check the Fill Tube

Remove the ice maker and inspect the plastic fill tube above it.

If it is frozen solid, thaw it with warm air.
A frozen fill tube often indicates a water valve that is slowly leaking by.
4. Check Water Supply

If the refrigerator water dispenser works normally, the refrigerator has water pressure. However, the ice maker uses a separate solenoid on the dual water valve, so the dispenser working does not rule out a failed ice maker valve.

5. Test the Ice Maker

Remove the ice maker and inspect for:

Broken or cracked ice mold
Ejector fingers stuck
Burn marks or corrosion on the connector
Loose wiring

If the ice maker never attempts to harvest and proper power and water are present, the W11455232 ice maker assembly is the most likely failed component. This OEM assembly replaces the earlier W11397137 and is the correct replacement for the KRQC506MPS00.

6. Test the Water Valve

During an ice maker fill command (or diagnostic test if available):

Measure for 120 VAC at the ice maker water valve.
120 VAC present but no water: Replace the water inlet valve.
No voltage: The issue is likely with the ice maker, wiring, or main control.
A Few Questions
Does the water dispenser still work?
Is the ice maker completely empty, or does it contain frozen cubes that never eject?
Does the ice maker ever make a clicking or harvesting sound?
What is the actual freezer temperature?

Those answers will narrow it down quickly.

Rick,
We would need the model number of the refrigerator to determine the issue and give you proper information. Based on the part number provided, look at the new one to determine where the mounting screws are located.