Customer Questions and Answers for Turntable Support Ring (Roller Guide) by Whirlpool

Turntable support ring for the microwave glass tray. This ring sits under the plate and rides on built-in rollers, restoring smooth, even rotation for consistent heating and helping eliminate scraping noises or a wobbling turntable.

• Supports and guides the glass turntable as it rotates around the center drive
• Promotes smooth rotation for more uniform cooking
• Common symptoms: plate won't turn, jerky movement, scraping/grinding noise, or a wobbling tray
• Replace if cracked, warped, or if the rollers are worn/damaged

• Disconnect power to the microwave before servicing
• Remove the glass tray; lift out the old ring and clean the turntable track
• Position the new ring with rollers facing down so it sits flat around the drive coupler
• Reinstall the tray and test using a microwave-safe cup of water