KitchenAid Freezer buttons not working: Common Causes & How to Fix

Repair Instructions:

If your KitchenAid freezer's display is on but the buttons aren't responding, or if the display isn't working even though the KitchenAid freezer is getting power, it's probable that the issue lies with the user control and display board. This part is likely faulty and needs to be replaced.

How to Replace KitchenAid Freezer User Control and Display Board:

1. Safety Precautions:

   • Prioritize safety by unplugging the KitchenAid freezer from the power source to prevent electrical accidents.

2. Prepare the Workspace:

   • Empty the KitchenAid freezer and remove any items from inside to access the control and display board easily.

3. Locate the User Control and Display Board:

   • The control and display board is typically situated on the KitchenAid freezer door or inside the KitchenAid freezer compartment, depending on the KitchenAid freezer model.

4. Disconnect Wiring:

   • Carefully take note of how the wires are connected to the control board. Unplug or disconnect the wires from the board, remembering their positions.

5. Remove the Old Control and Display Board:

   • The control and display board is usually secured with screws, clips, or brackets. Remove these fasteners to release the old board from its mounting location.

6. Replace with a New User Control and Display Board:

   • Position the new control and display board in the same location as the old one, making sure it's properly aligned with any mounting holes or brackets.

7. Reconnect Wiring:

   • Reattach the wires to the new control board, making sure they are connected in the same way as on the old board.

8. Secure the New Board:

   • Fasten the new user control and display board in place with screws, clips, or brackets.

9. Plug the KitchenAid Freezer Back In:

   • Reconnect the KitchenAid freezer to the power source, ensuring it's properly plugged in.

10. Test the KitchenAid Freezer:

    • Power on the KitchenAid freezer and check that the control board functions correctly. Verify that the KitchenAid freezer maintains the desired temperature and that the display board responds to user input.

11. Final Checks:

    • Monitor the KitchenAid freezer for a while to verify that the control and display board performs its functions without any issues.

Repair Instructions:

If your KitchenAid freezer's display is on but the buttons aren't responding, or if the display isn't working even though the KitchenAid freezer is getting power, it's probable that the issue lies with the user control and display board. This part is likely faulty and needs to be replaced.

How to Replace KitchenAid Freezer Power Cord:

1. Safety Precautions:

   • Prioritize safety by unplugging the KitchenAid freezer from the power source and make sure the area is dry to prevent electrical accidents.

2. Prepare the Workspace:

   • Empty the KitchenAid freezer and remove any items from inside, creating a clear workspace.

3. Unplug the Old Power Cord:

   • Carefully disconnect the old power cord from the KitchenAid freezer. This usually involves locating the plug where the cord enters the appliance and gently pulling it out.

4. Examine the New Power Cord:

   • Make sure the new power cord is the correct length and has the same plug type as the old one to determine compatibility.

5. Thread the New Power Cord:

   • Thread the new power cord through the same path that the old cord used, typically through a grommet or wire channel in the KitchenAid freezer.

6. Connect the New Power Cord:

   • Plug the new power cord into the KitchenAid freezer, ensuring it fits securely and firmly.

7. Secure the Cord in Place:

   • Use any provided clips, clamps, or grommets to secure the new power cord in its proper location, preventing it from moving around or being pinched.

8. Inspect the Connection:

   • Make sure the new power cord is securely connected and free from any damage or exposed wires.

9. Plug the KitchenAid Freezer Back In:

   • Reconnect the KitchenAid freezer to the power source, making sure the plug is fully inserted into the outlet.

10. Test the KitchenAid Freezer:

    • Power on the KitchenAid freezer and monitor it to make sure it functions correctly with the new power cord.

11. Final Checks:

    • Double-check for any unusual sounds or issues with KitchenAid freezer operation.
    • Make sure the KitchenAid freezer maintains the desired temperature.

Repair Instructions:

The primary control board directs power to various parts of the KitchenAid freezer. If the control board is receiving power but the display isn't working or the buttons aren't responsive, it's probable that the control board is faulty. In this case, a replacement would be necessary.

How to Replace KitchenAid Freezer Main Control Board:

1. Safety Precautions:

   • Prioritize safety by unplugging the KitchenAid freezer from the power source to prevent electrical accidents.

2. Prepare the Workspace:

   • Empty the KitchenAid freezer and remove any items from inside to access the control board easily.

3. Locate the Main Control Board:

   • The main control board is typically situated on the rear exterior of the KitchenAid freezer, often behind a protective cover or panel.

4. Identify Wiring Connections:

   • Carefully note how the wires are connected to the control board. Take a photo or make a diagram to remember the connections.

5. Release the Old Main Control Board:

   • The control board is usually secured with screws or clips. Remove these fasteners to release the old board from its mounting location.

6. Replace with a New Main Control Board:

   • Position the new main control board in the same location as the old one, making sure it's properly aligned with any mounting holes or brackets.

7. Reconnect Wiring:

   • Reattach the wires to the new control board, making sure they are connected in the same way as on the old board.

8. Secure the New Board:

   • Fasten the new main control board in place with screws or clips.

9. Plug the KitchenAid Freezer Back In:

   • Reconnect the KitchenAid freezer to the power source, making sure it's properly plugged in.

10. Test the KitchenAid Freezer:

    • Power on the KitchenAid freezer and check that the control board functions correctly. Verify that the KitchenAid freezer maintains the desired temperature and operates as intended.

11. Final Checks:

    • Monitor the KitchenAid freezer for a while to verify that the control board performs its functions without any issues.

Repair Instructions:

The control board in your KitchenAid freezer is responsible for directing power to various parts of the unit. If the control board is powered, yet the display remains non-functional or the buttons aren't responding, it's likely that the control board is malfunctioning. In such a case, you'll need to replace the control board to ensure your KitchenAid freezer works properly again.

How to Replace KitchenAid Freezer Control Board:

1. Safety Precautions:

   • Make sure your safety by unplugging the KitchenAid freezer or disconnecting it from the power source to prevent electrical accidents.

2. Prepare the Workspace:

   • Empty the KitchenAid freezer and remove any items from inside to access the control board easily.

3. Locate the Control Board:

   • The control board is typically located on the rear interior wall of the KitchenAid freezer or inside the control panel on the exterior of the appliance.

4. Disconnect Wiring:

   • Carefully take note of how the wires are connected to the control board. Unplug or disconnect the wires from the board, remembering their positions.

5. Remove the Old Control Board:

   • The control board may be secured with screws or clips. Remove these fasteners to release the old board from its mounting location.

6. Replace with a New Control Board:

   • Position the new control board in the same location as the old one, ensuring it's properly aligned with any mounting holes or brackets.

7. Reconnect Wiring:

   • Reattach the wires to the new control board, making sure they are connected in the same way as on the old board.

8. Secure the New Board:

   • Fasten the new control board in place with screws or clips.

9. Restore Power:

   • Plug the KitchenAid freezer back in or reconnect it to the power source.

10. Test the KitchenAid Freezer:

    • Make sure the KitchenAid freezer is running and cooling as expected. Adjust the temperature settings on the control board to the desired level.

11. Final Checks:

    • Monitor the KitchenAid freezer for a while to verify that it maintains the set temperature and functions properly.

Repair Instructions:

If your control module is receiving power but the display isn't working or the buttons aren't responding, it's likely that the control module is defective. In such a case, you'll probably need to replace the control module to restore normal function to your device.

How to Replace KitchenAid Freezer Control Module:

1. Safety Precautions:

   • Prioritize safety by unplugging the KitchenAid freezer or disconnecting it from the power source to avoid electrical hazards.

2. Prepare the Workspace:

   • Make sure the KitchenAid freezer is empty, and remove any items from the KitchenAid freezer compartment to access the control module easily.

3. Locate the Control Module:

   • Identify the control module, which is often located on the rear interior wall of the KitchenAid freezer or, in some cases, inside the control panel on the exterior of the appliance.

4. Disconnect Wiring:

   • Carefully take note of how the wires are connected to the control module. Unplug or disconnect the wires from the module, remembering their positions.

5. Remove the Old Control Module:

   • The control module may be secured with screws or clips. Remove these fasteners to release the old module from its mounting location.

6. Replace with a New Control Module:

   • Position the new control module in the same location as the old one, making sure it's properly aligned with mounting holes or brackets.

7. Reconnect Wiring:

   • Reattach the wires to the new control module, ensuring they are connected in the same way as on the old module.

8. Secure the New Module:

   • Fasten the new control module in place with screws or clips.

9. Restore Power:

   • Plug the KitchenAid freezer back in or reconnect it to the power source.

10. Test the KitchenAid Freezer:

    • Make sure the KitchenAid freezer is running and cooling as expected. Adjust the temperature settings on the control module to the desired level.

11. Final Checks:

    • Monitor the KitchenAid freezer for a while to verify that it maintains the set temperature and functions properly.

Repair Instructions:

If your KitchenAid freezer is receiving power but the temperature control board buttons aren't reacting, it's likely that the temperature control board has developed a fault. Under these circumstances, you would typically need to replace the temperature control board to restore your KitchenAid freezer's functionality.

How to Replace KitchenAid Freezer Temperature Control Board:

1. Safety Precautions:

   • Prioritize safety by unplugging the KitchenAid freezer or disconnecting it from the power source to prevent electrical accidents.

2. Prepare the Workspace:

   • Empty the KitchenAid freezer and remove any items from inside to access the temperature control board easily.

3. Locate the Temperature Control Board:

   • The control board is often situated on the interior wall of the KitchenAid freezer, typically near the top or back.

4. Disconnect Wiring:

   • Carefully take note of how the wires are connected to the control board. Unplug or disconnect the wires from the board, remembering their positions.

5. Remove the Old Control Board:

   • The control board is typically secured with screws or clips. Remove these fasteners to release the old board from its mounting location.

6. Replace with a New Temperature Control Board:

   • Position the new temperature control board in the same location as the old one, making sure it's properly aligned with any mounting holes or brackets.

7. Reconnect Wiring:

   • Reattach the wires to the new control board, ensuring they are connected in the same way as on the old board.

8. Secure the New Board:

   • Fasten the new temperature control board in place with screws or clips.

9. Restore Power:

   • Plug the KitchenAid freezer back in or reconnect it to the power source.

10. Set the Desired Temperature:

    • Adjust the temperature settings on the control board to the desired level, typically using a dial or buttons.

11. Test the KitchenAid Freezer:

    • Make sure the KitchenAid freezer is running and cooling as expected, and that the temperature control board responds to your settings.

12. Final Checks:

    • Monitor the KitchenAid freezer for a while to verify that it maintains the set temperature and functions properly.

Repair Instructions:

Make sure your KitchenAid freezer is connected to a power source. You can test the outlet by plugging in another small device - if it works, the outlet has power. If not, examine your home's circuit breakers or fuses. If your KitchenAid freezer is connected to an outlet with a ground fault interrupt, try to reset the outlet. However, keep in mind that most KitchenAid freezer manufacturers suggest not using a ground fault outlet for their products.