KitchenAid Microwave turntable not turning: Common Causes & How to Fix

Repair Instructions:

To check the turntable motor's condition, you can utilize a multimeter to test for continuity. Testing for continuity helps determine if there is an uninterrupted flow of electricity through the motor. If, during the test, you find that the turntable motor does not have continuity, it suggests a problem with the motor. In such cases, it is advisable to replace the motor with a new one. By following this process, you can accurately identify any issues with the turntable motor and take the necessary steps to ensure it is functioning properly.

How to Replace KitchenAid Microwave Turntable Motor

1. Safety First

   • Begin by ensuring your safety. Disconnect the KitchenAid microwave from the power source by unplugging it from the wall outlet or switching off the dedicated circuit breaker.

2. Locate the Turntable Motor

   • Identify the location of the turntable motor in your KitchenAid microwave. It is typically located underneath the KitchenAid microwave's cooking cavity.
   • Refer to the KitchenAid microwave's user manual or search for diagrams online to help you locate the turntable motor.

3. Order the Correct Replacement Motor

   • Determine the specific model and type of turntable motor required for your KitchenAid microwave. Check the user manual or contact the manufacturer to obtain the correct replacement part information.
   • Purchase the replacement turntable motor from authorized dealers, appliance stores, or online retailers.

4. Prepare the Workspace

   • Clear a clean and spacious area to work on the replacement. Place a soft cloth or towel on the surface to protect the KitchenAid microwave from scratches.

5. Access the Turntable Motor

   • Depending on the KitchenAid microwave model, you may need to remove the KitchenAid microwave's bottom panel or access cover to gain access to the turntable motor.
   • Follow the instructions in the KitchenAid microwave's user manual or search online for specific disassembly steps for your model.

6. Disconnect the Wiring

   • Locate the wiring harness or connectors that are connected to the turntable motor.
   • Carefully disconnect the wiring from the turntable motor, taking note of their positions or using a labeling system for proper reconnection later.

7. Remove the Old Turntable Motor

   • Unscrew or unclip the old turntable motor from its mounting bracket or housing.
   • Gently remove the old turntable motor from the KitchenAid microwave, being careful not to damage any surrounding components.

8. Install the New Turntable Motor

   • Position the new turntable motor in the same location where the old one was removed.
   • Secure the new turntable motor to the mounting bracket or housing using appropriate screws or clips.

9. Reconnect the Wiring

   • Reconnect the wiring harness or connectors to their corresponding ports on the new turntable motor. Ensure they are properly inserted and secure.

10. Reassemble the KitchenAid Microwave

    • Follow the reverse order of the disassembly steps to reassemble the KitchenAid microwave.
    • Ensure all panels and covers are properly aligned and fastened according to the manufacturer's instructions.

11. Reconnect the Power

    • Plug the KitchenAid microwave back into the power source or switch on the dedicated circuit breaker.
    • Ensure the KitchenAid microwave is receiving power.

12. Test the Replacement

    • Turn on the KitchenAid microwave and observe whether the new turntable motor is functioning properly.
    • Check if the turntable rotates smoothly and evenly during KitchenAid microwave operation.

13. Clean up and Finish

    • Once you have confirmed that the replacement is successful, tidy up your workspace and discard any packaging or old parts.
    • Return any items you removed from the surrounding area back to their original positions.

Repair Instructions:

If you notice that the turntable in your KitchenAid microwave is not rotating, it could indicate a problem with the glass tray drive coupling. This coupling is responsible for connecting the turntable to the drive motor. To investigate this issue, carefully detach the coupling from the drive motor shaft and examine it for any signs of damage such as breakage or stripping. By conducting this inspection, you can determine if the drive coupling is indeed the cause of the turntable malfunction. It is important to handle the components with care while performing this task. Taking these steps will help you identify any potential damage to the drive coupling and allow you to take appropriate measures for repair or replacement if necessary.

How to Replace KitchenAid Microwave Glass Tray Support

1. Safety First

   • Begin by ensuring your safety. Disconnect the KitchenAid microwave from the power source by unplugging it from the wall outlet or switching off the dedicated circuit breaker.

2. Identify the Glass Tray Support

   • Locate the glass tray support in your KitchenAid microwave. It is usually located inside the cooking cavity, providing support for the glass tray.
   • Refer to the KitchenAid microwave's user manual or search for diagrams online to help you identify the glass tray support.

3. Order the Correct Replacement Support

   • Determine the specific model and type of glass tray support required for your KitchenAid microwave. Check the user manual or contact the manufacturer to obtain the correct replacement part information.
   • Purchase the replacement glass tray support from authorized dealers, appliance stores, or online retailers.

4. Prepare the Workspace

   • Clear a clean and spacious area to work on the replacement. Place a soft cloth or towel on the surface to protect the KitchenAid microwave from scratches.

5. Remove the Glass Tray

   • Carefully remove the glass tray from the KitchenAid microwave and set it aside in a safe place.

6. Access the Glass Tray Support

   • Depending on the KitchenAid microwave model, you may need to remove the KitchenAid microwave's bottom panel or access cover to gain access to the glass tray support.
   • Follow the instructions in the KitchenAid microwave's user manual or search online for specific disassembly steps for your model.

7. Remove the Old Glass Tray Support

   • Disconnect any clips, brackets, or fasteners that secure the old glass tray support in place.
   • Gently remove the old glass tray support from the KitchenAid microwave, taking care not to damage any surrounding components.

8. Install the New Glass Tray Support

   • Position the new glass tray support in the same location where the old one was removed.
   • Secure the new glass tray support using the appropriate clips, brackets, or fasteners.

9. Reassemble the KitchenAid Microwave

   • Follow the reverse order of the disassembly steps to reassemble the KitchenAid microwave.
   • Ensure all panels and covers are properly aligned and fastened according to the manufacturer's instructions.

10. Reconnect the Power

    • Plug the KitchenAid microwave back into the power source or switch on the dedicated circuit breaker.
    • Ensure the KitchenAid microwave is receiving power.

11. Test the Replacement

    • Place the glass tray onto the new glass tray support.
    • Turn on the KitchenAid microwave and observe whether the glass tray is properly supported and rotates smoothly.

12. Clean up and Finish

    • Once you have confirmed that the replacement is successful, tidy up your workspace and discard any packaging or old parts.
    • Return any items you removed from the surrounding area back to their original positions.

Repair Instructions:

If you find that the turntable in your KitchenAid microwave is not rotating, it may be due to a problem with the glass tray support. This support is responsible for holding and guiding the turntable. To investigate this issue, carefully remove the support from the drive motor shaft and examine it closely for any signs of damage, such as breakage or stripping. It is crucial to handle the components with care during this inspection. By conducting this examination, you can identify any potential damage to the tray support and determine if it is the cause of the turntable malfunction. If any issues are found, appropriate measures can be taken for repair or replacement to ensure the proper functioning of the turntable in your KitchenAid microwave.

How to Replace KitchenAid Microwave Glass Tray Support

1. Safety First

   • Begin by ensuring your safety. Disconnect the KitchenAid microwave from the power source by unplugging it from the wall outlet or switching off the dedicated circuit breaker.

2. Identify the Glass Tray Support

   • Locate the glass tray support in your KitchenAid microwave. It is usually located inside the cooking cavity, providing support for the glass tray.
   • Refer to the KitchenAid microwave's user manual or search for diagrams online to help you identify the glass tray support.

3. Order the Correct Replacement Support

   • Determine the specific model and type of glass tray support required for your KitchenAid microwave. Check the user manual or contact the manufacturer to obtain the correct replacement part information.
   • Purchase the replacement glass tray support from authorized dealers, appliance stores, or online retailers.

4. Prepare the Workspace

   • Clear a clean and spacious area to work on the replacement. Place a soft cloth or towel on the surface to protect the KitchenAid microwave from scratches.

5. Remove the Glass Tray

   • Carefully remove the glass tray from the KitchenAid microwave and set it aside in a safe place.

6. Access the Glass Tray Support

   • Depending on the KitchenAid microwave model, you may need to remove the KitchenAid microwave's bottom panel or access cover to gain access to the glass tray support.
   • Follow the instructions in the KitchenAid microwave's user manual or search online for specific disassembly steps for your model.

7. Remove the Old Glass Tray Support

   • Disconnect any clips, brackets, or fasteners that secure the old glass tray support in place.
   • Gently remove the old glass tray support from the KitchenAid microwave, taking care not to damage any surrounding components.

8. Install the New Glass Tray Support

   • Position the new glass tray support in the same location where the old one was removed.
   • Secure the new glass tray support using the appropriate clips, brackets, or fasteners.

9. Reassemble the KitchenAid Microwave

   • Follow the reverse order of the disassembly steps to reassemble the KitchenAid microwave.
   • Ensure all panels and covers are properly aligned and fastened according to the manufacturer's instructions.

10. Reconnect the Power

    • Plug the KitchenAid microwave back into the power source or switch on the dedicated circuit breaker.
    • Ensure the KitchenAid microwave is receiving power.

11. Test the Replacement

    • Place the glass tray onto the new glass tray support.
    • Turn on the KitchenAid microwave and observe whether the glass tray is properly supported and rotates smoothly.

12. Clean up and Finish

    • Once you have confirmed that the replacement is successful, tidy up your workspace and discard any packaging or old parts.
    • Return any items you removed from the surrounding area back to their original positions.

Repair Instructions:

If you suspect that there may be a problem with your KitchenAid microwave, it's important to consider the possible causes. While a defective user control and display board could be the issue, it is more probable that the turntable motor is at fault. To diagnose the problem, start by testing the power going to the turntable motor. If the motor is not receiving power, there is a chance that the user control and display board is defective. In such cases, it would be necessary to replace the user control and display board. By following these steps, you can accurately identify the source of the problem and take appropriate action to address any issues with the user control and display board or the turntable motor in your KitchenAid microwave.

How to Replace KitchenAid Microwave User Control and Display Board

1. Safety First

   • Begin by ensuring your safety. Disconnect the KitchenAid microwave from the power source by unplugging it from the wall outlet or switching off the dedicated circuit breaker.

2. Identify the User Control and Display Board

   • Locate the user control and display board in your KitchenAid microwave. It is usually positioned on the front panel, housing the control buttons and digital display.
   • Refer to the KitchenAid microwave's user manual or search for diagrams online to help you identify the user control and display board.

3. Order the Correct Replacement Board

   • Determine the specific model and type of user control and display board required for your KitchenAid microwave. Check the user manual or contact the manufacturer to obtain the correct replacement part information.
   • Purchase the replacement user control and display board from authorized dealers, appliance stores, or online retailers.

4. Prepare the Workspace

   • Clear a clean and spacious area to work on the replacement. Place a soft cloth or towel on the surface to protect the KitchenAid microwave from scratches.

5. Access the User Control and Display Board

   • Depending on the KitchenAid microwave model, you may need to remove the KitchenAid microwave's front panel or access cover to gain access to the user control and display board.
   • Follow the instructions in the KitchenAid microwave's user manual or search online for specific disassembly steps for your model.

6. Disconnect Wiring and Ribbon Cables

   • Identify the wiring harnesses and ribbon cables connected to the user control and display board.
   • Carefully disconnect the wiring and ribbon cables from the board, taking note of their positions or using a labeling system for proper reconnection later.

7. Remove the Old User Control and Display Board

   • Unscrew or unclip the old user control and display board from its mounting location on the KitchenAid microwave.
   • Gently remove the old board, being cautious not to damage any surrounding components.

8. Install the New User Control and Display Board

   • Position the new user control and display board in the same location where the old one was removed.
   • Secure the new board using appropriate screws or clips, ensuring it is aligned properly.

9. Reconnect Wiring and Ribbon Cables

   • Reconnect the wiring harnesses and ribbon cables to their corresponding ports on the new user control and display board. Ensure they are properly inserted and secure.

10. Reassemble the KitchenAid Microwave

    • Follow the reverse order of the disassembly steps to reassemble the KitchenAid microwave.
    • Ensure all panels and covers are properly aligned and fastened according to the manufacturer's instructions.

11. Reconnect the Power

    • Plug the KitchenAid microwave back into the power source or switch on the dedicated circuit breaker.
    • Ensure the KitchenAid microwave is receiving power.

12. Test the Replacement

    • Turn on the KitchenAid microwave and verify that the new user control and display board is functioning properly.
    • Check if the control buttons respond, and the digital display shows the correct information.

13. Clean up and Finish

    • Once you have confirmed that the replacement is successful, tidy up your workspace and discard any packaging or old parts.
    • Return any items you removed from the surrounding area back to their original positions.

Repair Instructions:

If you suspect that there may be an issue with your KitchenAid microwave, it's important to consider the potential causes. While a defective control could be the problem, it is more likely that the turntable motor is at fault. To investigate further, start by checking the power supply going to the turntable motor. If the motor is not receiving power, it suggests that there may be an issue with the main control board. In such cases, it would be necessary to inspect and potentially replace the main control board. By following these steps, you can accurately identify the source of the problem and take appropriate action to address any issues with the control or the turntable motor in your KitchenAid microwave.

How to Replace the KitchenAid Microwave Control Board

1. Safety First

   • Ensure your safety by disconnecting the KitchenAid microwave from the power source. Unplug it from the wall outlet or turn off the circuit breaker dedicated to the KitchenAid microwave.

2. Identify the Control Board

   • Locate the control board in your KitchenAid microwave. It is typically found behind the control panel or inside the KitchenAid microwave's interior.
   • Consult the KitchenAid microwave's user manual or look for diagrams online to help you identify the control board.

3. Remove the Control Panel

   • Depending on the model, the control panel may be secured with screws or clips. Use the appropriate tools to carefully remove the control panel.
   • Take note of any wires or connectors attached to the control panel and ensure they are disconnected properly.

4. Disconnect Wires from the Control Board

   • Identify the wires connected to the control board. Take note of their positions or take a picture to assist with reconnection later.
   • Gently detach the wires from the control board. Some wires may have connectors that require you to release them by pressing or squeezing.

5. Remove the Old Control Board

   • The control board is usually secured with screws or clips. Remove the screws or release the clips to detach the old control board from its mounting position.
   • Take care not to damage any surrounding components or wires during this process.

6. Obtain a Replacement Control Board

   • Determine the specific control board model required for your KitchenAid microwave. Check the KitchenAid microwave's user manual or consult the manufacturer's website to find the correct replacement part.
   • Purchase the replacement control board from authorized dealers, appliance stores, or online retailers.

7. Install the New Control Board

   • Take the new control board and position it in the same location where the old one was removed.
   • Secure the new control board using the appropriate screws or clips.

8. Reconnect the Wires

   • Refer to the notes or picture taken earlier to guide you in reconnecting the wires to the new control board.
   • Ensure each wire is properly inserted into its corresponding connector or terminal.

9. Reassemble the Control Panel

   • Attach the control panel back onto the KitchenAid microwave, aligning it with the proper guides or slots.
   • Secure the control panel with screws or clips, ensuring it is firmly in place.

10. Reconnect the Power

    • Plug the KitchenAid microwave back into the power source or switch on the dedicated circuit breaker.
    • Ensure the KitchenAid microwave is receiving power and the control panel lights up.

11. Test the Replacement

    • Turn on the KitchenAid microwave and test the control panel buttons and functions to ensure they are functioning correctly.
    • Check for any unusual behavior or issues with the KitchenAid microwave's operation.

12. Clean up and Finish

    • Once you have confirmed that the replacement is successful, tidy up your workspace and discard any packaging or old parts.
    • Return any items you removed from the surrounding area back to their original positions.

Note: It is important to exercise caution when working with electrical components. If you are unsure or uncomfortable with any step, it is recommended to consult a professional technician or contact the manufacturer's customer support for guidance.

Repair Instructions:

If you are experiencing issues with your KitchenAid microwave, it's important to consider potential causes. While a faulty touchpad and control panel could be the problem, it is more likely that the turntable motor is at fault. To diagnose the issue, start by examining the turntable motor. If the motor is in good condition, it is possible that the touchpad and control panel are defective. To determine if this is the case, try pressing each button on the control panel. If some buttons respond correctly while others do not, it indicates a problem with the touchpad and control panel. In such cases, it would be necessary to replace the touchpad and control panel to resolve the issue. By following these steps, you can identify the source of the problem and take appropriate action for repair or replacement if needed.

How to Replace the KitchenAid Microwave Touchpad and Control Panel

1. Safety First

   • Begin by ensuring your safety. Disconnect the KitchenAid microwave from the power source by unplugging it from the wall outlet or turning off the dedicated circuit breaker.

2. Identify the Touchpad and Control Panel

   • Identify the touchpad and control panel on your KitchenAid microwave. It is usually located on the front of the appliance and consists of buttons, a display, and the touch-sensitive surface.
   • Refer to the KitchenAid microwave's user manual or search for diagrams online to help you locate and understand the components.

3. Order the Correct Replacement Part

   • Determine the specific touchpad and control panel model required for your KitchenAid microwave. Check the user manual or contact the manufacturer to find the correct replacement part.
   • Purchase the replacement touchpad and control panel from authorized dealers, appliance stores, or online retailers.

4. Prepare the Workspace

   • Clear a clean and spacious area to work on the replacement. Place a soft cloth or towel on the surface to protect the KitchenAid microwave from scratches.

5. Remove the Old Touchpad and Control Panel

   • Carefully remove any screws or fasteners securing the old touchpad and control panel to the KitchenAid microwave. Keep track of the locations of each screw to facilitate reassembly.
   • Gently detach any connectors or ribbon cables connecting the touchpad and control panel to the KitchenAid microwave's internal circuitry. Take note of their positions or use a labeling system to ensure correct reconnection later.

6. Install the New Touchpad and Control Panel

   • Position the new touchpad and control panel in the same location where the old one was removed.
   • Connect the ribbon cables or connectors to their respective ports on the KitchenAid microwave's internal circuitry. Ensure they are properly inserted and secure.

7. Secure the New Touchpad and Control Panel

   • Fasten the new touchpad and control panel using the screws or fasteners that were removed earlier. Ensure they are tightened appropriately without over-tightening.

8. Reassemble and Test

   • Reassemble any panels or covers that were removed during the replacement process. Ensure they are aligned correctly and securely fastened.
   • Reconnect the KitchenAid microwave to the power source or turn on the circuit breaker.
   • Test the functionality of the new touchpad and control panel by using the buttons and checking if the display is working properly.

9. Clean up and Finish

   • Once you have confirmed that the replacement is successful, tidy up your workspace and discard any packaging or old parts.
   • Return any items you removed from the surrounding area back to their original positions.

Repair Instructions:

When troubleshooting issues with your KitchenAid microwave, it's important to consider potential causes. While a faulty touchpad could be the problem, it is more likely that the turntable motor is at fault. To determine the cause, start by testing the turntable motor. If the motor is functioning correctly, it suggests that the touchpad might be defective. To check if the touchpad is indeed faulty, try pressing each button on the control panel. If some buttons respond correctly while others do not, it indicates a problem with the touchpad. In such cases, it would be necessary to replace the touchpad to resolve the issue. By following these steps, you can identify the source of the problem and take appropriate action for repair or replacement if needed.

Replacing the KitchenAid Microwave Touchpad

1. Safety First

   • Prioritize your safety by disconnecting the KitchenAid microwave from the power source. Unplug it from the wall outlet or switch off the dedicated circuit breaker.

2. Identify the Touchpad

   • Locate the touchpad on your KitchenAid microwave. It is typically a flat, touch-sensitive surface located on the control panel of the appliance.
   • Refer to the KitchenAid microwave's user manual or search for diagrams online to help you identify the touchpad.

3. Order the Correct Replacement

   • Determine the specific touchpad model required for your KitchenAid microwave. Check the user manual or contact the manufacturer to obtain the correct replacement part information.
   • Purchase the replacement touchpad from authorized dealers, appliance stores, or online retailers.

4. Prepare the Workspace

   • Create a clean and well-lit workspace to perform the replacement. Place a soft cloth or towel on the surface to protect the KitchenAid microwave from scratches.

5. Remove the Old Touchpad

   • Carefully remove any screws or fasteners securing the old touchpad to the KitchenAid microwave's control panel. Keep track of the screw locations for reassembly.
   • Gently detach any connectors or ribbon cables that connect the touchpad to the KitchenAid microwave's internal circuitry. Take note of their positions or use a labeling system for proper reconnection later.

6. Install the New Touchpad

   • Position the new touchpad in the same location where the old one was removed.
   • Connect the ribbon cables or connectors to their corresponding ports on the KitchenAid microwave's internal circuitry. Ensure they are properly inserted and secure.

7. Secure the New Touchpad

   • Fasten the new touchpad using the screws or fasteners that were removed earlier. Make sure they are tightened appropriately without over-tightening.

8. Test the Replacement

   • Reconnect the KitchenAid microwave to the power source or turn on the circuit breaker.
   • Test the functionality of the new touchpad by pressing various buttons and verifying if the KitchenAid microwave responds accordingly.

9. Reassemble and Finish

   • Reassemble any panels or covers that were removed during the replacement process. Ensure they are aligned correctly and securely fastened.
   • Clean the touchpad and control panel using a soft, damp cloth to remove any fingerprints or debris.
   • Return any items you removed from the surrounding area back to their original positions.

Repair Instructions:

If you suspect that there may be an issue with your KitchenAid microwave, it's important to consider the potential causes. While a defective main control board could be the problem, it is more likely that the turntable motor is at fault. To investigate further, start by checking the power supply going to the turntable motor. If the motor is not receiving power, it suggests that there may be an issue with the main control board. In such cases, it would be necessary to inspect and potentially replace the main control board. By following these steps, you can accurately identify the source of the problem and take appropriate action to address any issues with the main control board or the turntable motor in your KitchenAid microwave.

How to Replace KitchenAid Microwave Main Control Board

1. Prepare for the Replacement

   • Unplug the KitchenAid microwave from the power source to ensure safety.
   • Clear the surrounding area and remove any items near the KitchenAid microwave to create a clean workspace.

2. Gather the Necessary Tools

   • Check the manufacturer's instructions or the KitchenAid microwave's user manual to identify the specific tools required for the replacement. Typically, you may need a screwdriver and possibly other specialized tools.

3. Locate the KitchenAid Microwave Main Control Board

   • The main control board is responsible for managing the KitchenAid microwave's functions and settings.
   • Consult the KitchenAid microwave's user manual or look for diagrams online to identify the main control board's location in your specific model.

4. Remove the KitchenAid Microwave Cover

   • KitchenAid Microwave covers are typically secured with screws. Use the appropriate screwdriver to remove the screws and carefully lift off the cover.
   • Set the cover aside in a safe place.

5. Identify the Main Control Board

   • Once the cover is removed, locate the main control board, which is usually a large circuit board positioned at the front or back of the KitchenAid microwave.
   • Take note of any connectors or wires attached to the control board.

6. Disconnect the Connectors and Wires

   • Identify the connectors and wires attached to the main control board.
   • Gently pull the connectors and wires away from the control board to detach them.
   • Take note of their positions and ensure you remember how they were connected.

7. Remove the Old Main Control Board

   • The main control board may be secured with mounting screws or clips. Depending on the model, use the appropriate tools to release and remove the old control board.
   • Take care not to damage any surrounding components or wires during this process.

8. Install the New Main Control Board

   • Take the new main control board and ensure it matches the specifications and dimensions of the old board.
   • Position the new control board in the same location where the old one was removed.
   • If necessary, use mounting screws or clips to secure the new control board in place.

9. Reconnect the Connectors and Wires

   • Attach the connectors and wires to their respective terminals or connectors on the new control board.
   • Ensure a secure and proper connection by pushing the connectors firmly onto the terminals.

10. Reassemble the KitchenAid Microwave

    • Carefully place the KitchenAid microwave cover back onto the KitchenAid microwave and secure it with the screws.
    • Ensure all screws are tightened but not overly tightened.

11. Test the Replacement

    • Plug the KitchenAid microwave back into the power source.
    • Turn on the KitchenAid microwave and run a test to verify that it is functioning correctly.
    • Check for any unusual behavior or issues with the KitchenAid microwave's operation.

12. Clean up and Finish

    • Once you have confirmed that the replacement is successful, tidy up your workspace and discard any packaging or old parts.
    • Return any items you removed from the surrounding area back to their original positions.

Repair Instructions:

The turntable in a KitchenAid microwave plays a crucial role in ensuring even cooking of food. If the turntable stops rotating, it can result in certain spots becoming hotter than others, where the KitchenAid microwaves are focused in one area. Therefore, it is important to address this issue. Start by checking if the turntable option is turned on (if applicable) to ensure it is not accidentally disabled. This simple step can help determine if the turntable function is the cause of the problem. By ensuring the turntable is turning properly, you can maintain consistent heat distribution and ensure that your food is cooked evenly in the KitchenAid microwave.