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Tray won't turn is the most common symptom for Kitchenaid KEMS377GBS0. The instructions below from DIYers like you make the repair simple and easy. Many parts also have a video showing step-by-step how to fix the "Tray won't turn" problem for Kitchenaid KEMS377GBS0.
Parts for KitchenAid KEMS377GBS0
Per Whirlpool Kit no longer comes with the coupler. This is the Ring only. If coupler is needed order part WP8183788
This part is discontinued by the manufacturer and is no longer available for purchase.